I've recently become overwhelmed with support requests and found it impossible to keep up to date. As a result I'm afraid I've been forced to make decisions about the level of free support that I am able to provide.
I've been so busy sorting out users individual problems that I haven't had enough time to do other work and make posts, or keep the web site updated. As a result I will in future, only be able to offer free technical support to customers of this web site and Wildlife & Countryside Services.
I suppose I have become a victim of my own success and I regret that I'm having to make these restrictions; but from now on I will only be providing free help and technical support within the camera's warranty period to our own customers.
If you have purchased a camera elsewhere you can
still get help but you will need to follow the procedure laid out on my Technical Support page and purchase a 10.00 GBP Service Voucher. Most of the answers to issues you may have with the use of these cameras can be found somewhere in these pages and there is a full list of camera related posts on the Blog Index page.
Requests for free support, paid support or enquiries about repairs or spare parts, must include the following information in the first email:
When a faulty camera is returned under warranty it must be sent back to your supplier. We cannot accept a camera return unless it was purchased through this web site or Wildlife & Countryside Services. Please consider this when choosing a supplier.
Skype and Phone support:
You can always try to call me on Skype or +44 (0) 1456 415726 although I can't guarantee to answer on every occasion, and I will only call back to a phone if you have purchased a call back voucher from the Technical Support page.
Once again I regret having to make these changes and I'm sorry for any disappointment; but I can't continue to support the time and costs involved in any other way.